Summary  3

Glossary  5

Introduction  6

Support policymakers in creating tech-driven ecosystems  10

Connect the regional startup ecosystem  13

Move from brain drain to brain gain  19

Conclusion: Handle with caution  21

Appendix 1. Methodology  22

Appendix 2. The Western Balkan economies' economic and ICT data  22

Appendix 3. Western Balkan snapshots—Main fields of digital transformation  26