The Road to 988/911 Interoperability

About This Report iii

Summary v

Figures and Tables ix

CHAPTER 1 Introduction 1
Site Selection and Methods 3 
Organization of This Report 4 

CHAPTER 2 City of Sioux Falls and Minnehaha County, South Dakota 5 
Planning for 988/911 Interoperability 6 
Interoperability Processes 7 
Training and Quality Assurance 13
Efforts to Serve Diverse Populations 14 
Facilitators of Planning and Implementation 14
Lessons Learned from Planning and Implementation 17
Opportunities for the Future 19 
Benefits of 988/911 Interoperability 20 

CHAPTER 3 Orange County, New York 21
Planning for 988/911 Interoperability 22 
Interoperability Processes 23 
Training and Quality Assurance 29
Efforts to Serve Diverse Populations 30 
Facilitators of Planning and Implementation 31
Lessons Learned from Planning and Implementation 33
Opportunities for the Future 34 
Benefits of 988/911 Interoperability 36 

CHAPTER 4 Fairfax County, Virginia 37 
Planning for 988/911 Interoperability 38 
Interoperability Processes 40 
Training and Quality Assurance 46
Efforts to Serve Diverse Populations 48 
Facilitators of Planning and Implementation 49 
Lessons Learned from Planning and Implementation 52 
Opportunities for the Future 53 
Benefits of 988/911 Interoperability 55

CHAPTER 5 Conclusion 57
Cross-Site Findings Related to Effective Planning and Implementation 57 
Limitations 59
Takeaways for the Future of Interoperability 59

APPENDIX 
Methods 63
 
Abbreviations 67
References 69