Table of Contents

PART A: GENERAL INFORMATION 4

Public Entity’s General Information 5

Abbreviations and Acronyms 6

Foreword by the Chairperson of the Board 7

Chief Executive Officer’s Overview 9

Statement of Responsibility and Confirmation of

Accuracy of the Annual Report 11

Strategic Overview 11

Legislative and Other Mandates 12

Organisational Structure 13

PART B: PERFORMANCE INFORMATION 14

Performance Information: Predetermined Objectives 15

Organisational Environment 17

Performance Information by Programme 19

Programme 1: Administration 19

Programme 2: Business Development 21

Programme 3: Public Engagement 28

Annual Performance Information by Programme: 2023/24 32

PART C: GOVERNANCE 41

About the National Library of South Africa 42

Internal Audit and Audit Committee 53

Audit, Risk and Performance Committee 55

PART D: HUMAN RESOURCE MANAGEMENT 59

Overview of Human Resources (HR) Matters At the Public Entity 60

Human Resources Oversight Statistics 62

PART E: PFMA COMPLIANCE REPORT 67

FMA Compliance Report 68

PART F: FINANCIAL INFORMATION 72