Title page

Contents

1. INTRODUCTION: WHY WE NEED A DIGITAL SINGLE MARKET 3

2. BETTER ONLINE ACCESS FOR CONSUMERS AND BUSINESSES ACROSS EUROPE 4

2.1. Cross-border e-commerce rules that consumers and business can trust 4

2.2. Affordable high-quality cross-border parcel delivery 5

2.3. Preventing unjustified geo-blocking 6

2.4. Better access to digital content - A modern, more European copyright framework 6

2.5. Reducing VAT related burdens and obstacles when selling across borders 8

3. CREATING THE RIGHT CONDITIONS AND A LEVEL PLAYING FIELD FOR ADVANCED DIGITAL NETWORKS AND INNOVATIVE SERVICES 9

3.1. Making the telecoms rules fit for purpose 9

3.2. A media framework for the 21st century 10

3.3. A fit for purpose regulatory environment for platforms and intermediaries 11

3.4. Reinforcing trust and security in digital services and in the handling of personal data 12

4. MAXIMISING THE GROWTH POTENTIAL OF THE DIGITAL ECONOMY 13

4.1. Building a data economy 14

4.2. Boosting competitiveness through interoperability and standardisation 15

4.3. An inclusive e-society 16

5. DELIVERING THE DIGITAL SINGLE MARKET 17

5.1. Investing in the Digital Single Market 17

5.2. International dimension 18

5.3. Effective Digital Single Market governance 18

6. CONCLUSION 19

Annex: Roadmap for completing the Digital Single Market 20