Title page

Contents

ABSTRACT 4

ABBREVIATIONS 6

ACKNOWLEDGEMENTS 7

EXECUTIVE SUMMARY 8

CHAPTER 1: INTRODUCTION 10

1. Background and context 10

2. Review methodology 13

CHAPTER 2: TELEMEDICINE BUSINESS MODELS 15

2.1. Overview of selected telemedicine providers 15

2.2. Docosan 16

2.3. Doctor Anywhere 18

2.4. Doctor for Everyone 20

2.5. eDoctor 22

2.6. HelloBacsi 24

2.7. Telehealth Program in Hanoi Medical University 26

2.8. Jio Health 28

2.9. MedOn (Medlatec Group) 30

2.10. VietRadiology 32

2.11. VOVdoctor24 34

CHAPTER 3: DISCUSSIONS OF KEY FINDINGS 36

CHAPTER 4: CONCLUSIONS AND RECOMMENDATIONS 39

ANNEX 1: List of telemedicine services in Viet Nam 41

REFERENCES 42

Table 1. Alexander Osterwalder's "Business Model Canvas" 14

Table 2. Type of telemedicine services (by alphabetical order) 15

Table 3. Business model analysis 17

Table 4. Business model analysis 19

Table 5. Business model analysis 21

Table 6. Business model analysis 23

Table 7. Business model analysis 25

Table 8. Business model analysis 27

Table 9. Business model analysis 29

Table 10. Business model analysis 31

Table 11. Business model analysis 33

Table 12. Business model analysis 35