Title page 1

Contents 3

ACKNOWLEDGEMENTS 4

FOREWORD 5

EXECUTIVE SUMMARY 6

INTRODUCTION 11

FINDINGS 13

SECTION 1. LEADERSHIP & VISION 15

SECTION 2. ORGANISATION & SYSTEMS 19

SECTION 3. MANAGEMENT & CULTURE 28

SECTION 4. SKILLS & RECRUITMENT 33

SECTION 5. TECHNOLOGY & SOFTWARE 45

SECTION 6. KNOWLEDGE MANAGEMENT & ANALYTICS 55

CONCLUSION 66

APPENDIX 67

Figures 22

FIGURE 1. JOB TITLES MPS RECRUITED FOR BETWEEN 2022 AND 2023 22

Charts 20

CHART 1. DISTRIBUTION OF OFFICE STAFF SIZES 20

CHART 2. % OF MPS UNDERSPENDING 34

CHART 3. AVERAGE UNDERSPEND IN £ 35

CHART 4. TOTAL SPEND ON SOFTWARE OVERTIME 46

CHART 5. COMPARISON OF LOWEST AND HIGHEST SPENDERS ON SOFTWARE 2022-2025 46

CHART 6. NUMBER OF MPS VS AVERAGE YEARLY SPENDING ON SOFTWARE 47

CHART 7. NUMBER OF DIFFERENT SOFTWARE TOOLS PAYED FOR BY FUNCTION: 2020-2025 51

CHART 8. SPENDING ON DIFFERENT SOFTWARE COMPANIES 2020-2025 52

CHART 9. SPENDING ON AI MODELS IN 2024-2025 53