Foreword 3

Executive summary 4

Introduction 5

1 Emergence of intelligent ecosystems 6

1.1 Eight key forces driving strategic imperatives 6

1.2 Intelligent ecosystems will define the next era 8

2 Factory | Core 13

2.1 Planning 14

2.2 Production 16

2.3 Quality 19

2.4 Maintenance 22

2.5 Internal logistics 24

3 Company | Extended 27

3.1 Procurement 27

3.2 Manufacturing engineering 30

3.3 Product development 33

3.4 Supplier and engineering quality 36

4 Supply chain network | Ecosystem 39

4.1 Supply chain and network planning 39

4.2 External logistics 42

4.3 Customer integration 44

4.4 Supplier collaboration 47

5 Leadership and governance in intelligent operations 49

5.1 Intelligent Operations Boardroom 49

5.2 Cybersecurity by design 50

6 Way forward: leadership imperatives 52

Conclusion 54

Contributors 55

Endnotes 57