Acknowledgments iv

Executive Summary v

Key Findings vi

Recommendations vii

Findings from a Rigorous Evaluation of a Technology-Based Victim Helpline 1

About NCVC and VictimConnect 2

VictimConnect’s Implementation and Outcome Evaluations 3

Research Questions 4

Methodology 4

Limitations 7

Findings by Research Question 8

RQ1. Does VictimConnect Increase Access to Victim Services? 8

RQ2. Does VictimConnect Improve Delivery of Victim Services? 12

RQ3. How Does VictimConnect Protect Victims’ Rights and Confidentiality? 15

RQ4. Does VictimConnect Strengthen the Efficiency of Victim Services? 16

Conclusion and Recommendations 19

RQ1 Finding: VictimConnect Increases Access to Victim Services 20

RQ2 Finding: VictimConnect Improves Delivery of Victim Services 21

RQ3 Finding: VictimConnect Protects Victims’ Rights and Confidentiality 22

RQ4 Finding: VictimConnect Helps Improve the Efficiency of Victim Services 23

Appendix: Evaluation Roadmaps 1

Notes 7

References 8

About the Authors 9

Statement of Independence 10