Foreword 3

Acknowledgements 4

Executive summary 7

1 Overview: Why are governments stuck and key practices for the future 9

  1.1. What “stuck” means 10

  1.2. What unstuck looks like: The direction of change 12

  1.3. The transformation in practice: Tools in development and areas for action 14

  References 18

2 Towards a Government Unstuck: What is the direction of change? 19

  2.1. Introduction 20

  2.2. A renewed relationship between government and citizens 20

  2.3. Significantly simplified government and regulations 25

  2.4. Restoring governments’ room for manoeuvre in their public finances 32

  2.5. Proactive and prepared government in a digital world 36

  References 43

3 Government Unstuck: The transformation in practice 46

  3.1. Trusted and connected digital technologies and data 48

  3.2. Skilled and empowered public servants 60

  3.3. Agile government operating systems 74

  3.4. Meaningful and strategic citizen engagement 103

  References 117

4 Measuring progress towards Government Unstuck 122

  4.1. Introduction 123

  4.2. Measuring governments’ capacity to deliver: The state of play 123

  4.3. Identifying the missing middle 127

  4.4. Government Unstuck: A measurement agenda 129

  Annex 4.A. Example outcome objectives and indicators for Government Unstuck 130

  References 132