목차
ACKNOWLEDGEMENTS PAGE 4
EXECUTIVE SUMMARY PAGE 6
RESEARCH METHODS AND DEFINITIONS PAGE 10
SECTION 1 : SETTING OUT THE CHALLENGES WITH OUR CURRENT APPROACH TO PUBLIC SERVICE DELIVERY PAGE 11
SECTION 2 : SETTING OUT THE KEY NEEDS OF VULNERABLE YOUNG PEOPLE AND FAMILIES PAGE 24
SECTION 3 : THE ECONOMIC COSTS OF SILOED SERVICES FOR VULNERABLE YOUNG PEOPLE AND FAMILIES PAGE 31
SECTION 4 : RECOMMENDATIONS - TOWARDS A NEW CITIZEN - CENTRED PUBLIC SERVICE DESIGN PAGE 37
CONCLUSION PAGE 49
ANNEX PAGE 50
