Title page

Contents

ABOUT THE FUTURE PUBLIC SERVICES TASKFORCE 4

ACKNOWLEDGEMENTS 6

EXECUTIVE SUMMARY 7

INTRODUCTION 11

CHAPTER 1. LIBERATED PUBLIC SERVICES - A NEW VISION FOR PUBLIC SERVICES 13

CHAPTER 2. THE PRINCIPLES OF LIBERATED PUBLIC SERVICES 22

CHAPTER 3. LIBERATED PUBLIC SERVICES - A THEORY OF CHANGE 34

CONCLUSION : A NEW APPROACH TO PUBLIC SERVICE REFORM - TOWARDS LIBERATED PUBLIC SERVICES 37

TABLE 1/TABLE 3. EXTRINSIC VS INTRINSIC MOTIVATION 17

TABLE 2/TABLE 1. THE PRINCIPLES OF LIBERATED PUBLIC SERVICES - DELIVERING A NEW VISION FOR CITIZENS, PROFESSIONALS AND THE CENTRE 22

TABLE 3/TABLE 2. IMPROVEMENT DRIVERS IN NPM VS LIBERATED PUBLIC SERVICES 35

FIGURE 1. STYLISATION OF NEW PUBLIC MANAGEMENT APPROACH 14