목차
Title page
Contents
ABOUT THE FUTURE PUBLIC SERVICES TASKFORCE 4
ACKNOWLEDGEMENTS 6
EXECUTIVE SUMMARY 7
INTRODUCTION 11
CHAPTER 1. LIBERATED PUBLIC SERVICES - A NEW VISION FOR PUBLIC SERVICES 13
CHAPTER 2. THE PRINCIPLES OF LIBERATED PUBLIC SERVICES 22
CHAPTER 3. LIBERATED PUBLIC SERVICES - A THEORY OF CHANGE 34
CONCLUSION : A NEW APPROACH TO PUBLIC SERVICE REFORM - TOWARDS LIBERATED PUBLIC SERVICES 37
TABLE 1/TABLE 3. EXTRINSIC VS INTRINSIC MOTIVATION 17
TABLE 2/TABLE 1. THE PRINCIPLES OF LIBERATED PUBLIC SERVICES - DELIVERING A NEW VISION FOR CITIZENS, PROFESSIONALS AND THE CENTRE 22
TABLE 3/TABLE 2. IMPROVEMENT DRIVERS IN NPM VS LIBERATED PUBLIC SERVICES 35
FIGURE 1. STYLISATION OF NEW PUBLIC MANAGEMENT APPROACH 14
