1. Introduction  4

Message from Director-General Ngozi Okonjo-Iweala 6

Understanding the WTO  10

What we do  12

A brief history  14

2. A year in review  18

2020: a snapshot  20

Our year  22

Spotlight: Director-General

selection process  28

3. Membership  30

Joining the WTO  32

A global membership  36

4. Trade negotiations and discussions  38

5. Implementation and monitoring  66

Spotlight: COVID-19 and world trade  76

6. Dispute settlement activity in 2020  136

7. Supporting development and building trade capacity  144

8. Outreach  166

Spotlight: 25th anniversary of the WTO  171

9. Secretariat and budget  190