Abstract 3

Acknowledgements 4

Executive summary 6

1 Background 7

2 Methodology 8

  2.1. Approach and participating organisations 8

  2.2. Limitations 10

3 Applications, opportunities, and emerging insights on agentic AI 11

  3.1. Examples of AI agents and agentic AI applications 11

  3.2. Illustrative opportunities and expected benefits 13

  3.3. Emerging insights and lessons learned 14

4 Challenges and emerging responses 17

  4.1. Challenges for adoption 17

  4.2. Emerging responses 20

5 Conclusion 24

Annex A. AI agents and Agentic AI-related examples from interviewed organisations 25

References 29

Endnotes 33