국회도서관 국가전략정보포털

Title page

Contents

Acknowledgements 3

Executive Summary 5

1. Introduction 7

2. Zhejiang's G2B Digital Transformation Journey 10

2.1. Context 10

2.2. Introduction of Reforms 10

2.3. Implementation of Reforms 15

3. Remaining Challenges 20

4. Conclusions and Lessons Learned 22

References 23

Table 2.1. Timeline of Major Reforms in Zhejiang 11

Table 2.2. The Current List of G2B Services Offered at Zhejiang Provincial Online Government Service Platform, Organized Around Business Life Cycle 13

Table 2.3. Selected Provincial Regulations Supporting the Development of the Zhejiang Province "All-in-One" Online Government Service Platform 16

Figure 1.1. China's Performance in the Online Service Index (value) in the UN E-Government Surveys, 2010-2020 8

Figure 1.2. The E-Government Survey 2022 by the United Nations: Performance of Selected Economies in Online Service Index 8

Figure 1.3. China's Performance in the World Bank GovTech Maturity Index (GTMI) 2022 9

Figure 2.1. Workflow in Zhejiang's Integrated Online Government Service Platform 12

Boxes

Box 2.1. Client-Centric Services Model for Integrated Service Delivery 12

Box 2.2. International Examples of One-Stop-Shop Online Platforms for Businesses 14

Box 2.3. Private Company Partnership for Digital Regulatory Delivery in Estonia and New Zealand 19